You're Only Seeing the Smallest Slice of Your Own Market
Your CRM, focus groups and listening tools all miss most of your market. See what they can't.
Your CRM, focus groups and listening tools all miss most of your market. See what they can't.
Marketers price risk everywhere except the marketing plan. Treat research as insurance.
Banks hold more first-party data than almost anyone, but can't see past their own app.
Being everywhere feels like coverage but most of it is just a habit with a budget line attached.
A strategy answer anyone can get in ten seconds was never going to set you apart.
The people who know your business best are standing too close to see it from the outside.
More dashboards than ever, and the biggest calls still get made on taste.
Your segmentation knows exactly who she is. It has no idea where she spends her attention.
Your dashboards say nothing's wrong because they only count the people who already chose you.
Under-35s want a coach in their feed, not a banker in a lobby.